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Car Rental Terms

Driving license

The driver must hold a license for at least one year. Driving license may be Greek, European (for EU countries) or International (for non-EU countries). Click here for more information on your country driving license.

Payment method

All bookings are payable on the first rental day. Every car rental always requires a credit card as a guarantee, even if the renter pays the rent in cash. This card must be in the name of the main driver.

Traffic Violations

All fines and administrative penalties arising out of the driver’s fault are fully borne by the lessee.

License plates removal

In the event that the licence car plates are removed from any public authority during the rental, the tenant will be charged, in addition to the fine, for rent until the plates are received back by the competent authority.

Fuel policy

The fuel is paid for by the customer and the vehicle must be returned with the same amount of fuel delivered. No refunds or offsets for extra fuel in the tank.

Delivery & Pick-up

The delivery and pick-up of the vehicle takes place at the offices of our business and within its opening hours. Deliveries and pick-ups are made out of the offices upon request.

Deliveries outside opening hours

Deliveries outside opening hours is available upon request and costs € 23 plus VAT.

Early Return

If the rented vehicle is returned before the expiry date, there will be no refund.

Child seats

Child seats available for all ages, according to weight, with an additional cost of 3 € per day (including VAT), which is paid locally. The same charge applies for a second child seat. Positioning is controlled by the parent or guardian.

Vehicle Type Change

In some special cases, the company has the right to change the type of car and to offer a different type of car than the one in the original reservation, with a corresponding or upper category.

Vehicle Replacement

In case of damage to the car not due to the driver’s fault, our company guarantees immediate replacement of the car. In the event of damage to the car due to the drivers fault, our company guarantees the replacement of the car only if there is availability.

Road Assistance

All vehicles are provided with 24-hour road assistance. Road assistance contact details are listed in a leaflet inside the vehicle.

Car interior

If the vehicle is returned and its interior in a state of non-return with simple cleaning (seats, roof, floor with salt stains, sand, hairs, etc.), the tenant will be charged 50 €. In the event of damage caused by the tenant (eg burning), there will be a corresponding charge depending on the damage.

Loss or destruction of key

In case the key is lost or damaged during the rental, the tenant will charge as much as the car manufacturer or dealer will require.

Reservation cancellations

In case of cancellation up to fifteen (15) days prior to your arrival, the deposit will be refunded 100%. For any cancellation within a period of less than fifteen (15) days, 30% of the total rent will be withheld. Change for time, date and car category can be made up to 48 hours prior to hire or change to be made as long as available and always with our company.

Insurance & Liability Amounts

Basic Insurance coverage for the rental vehicle includes:

Third Party Coverage

  • It covers third party life insurance and personal injury, including those aboard a CAR4U vehicle (excluding the CAR4U car driver) up to € 1,220,000 per victim as well as damage to third parties, up to € 1,220,000 per accident.
  • Damage from an uninsured vehicle up to € 30,000.
  • Car glass breakage.
  • Road assistance and accident care.

Accident Insurance (CDW)

Limits the amount of damage liability from € 600 to € 950 depending on the vehicle category.

  • Driving according to the Road Traffic Code is a prerequisite. The insurance does not cover tire damage, damage to the underside of the vehicle as well as damage to the interior of the car, and the loss or theft of personal belongings.

Not covered by any insurance package

  • Damage to the interior of the car
  • Fines resulting from infringements of the Road Traffic Code.
  • Mechanical damage at the fault of the tenant
  • Damage to outside mirrors
  • Damage to tires or wheels
  • Damage to the bottom of the car
  • Antenna damage or loss
  • Damage caused by illegal or inconsistent use
  • Damage caused when using the vehicle, on a dirt road, beach, forest area or elsewhere than on an asphalt road.
  • Injuries caused by an unreported driver, or a driver who was under the influence of alcohol or drugs.
  • Accident file costs (20 €) Fixed.

Taxes

Our rates include all legal taxes.

FAQ

Question: What is the minimum and maximum age for a car rental?

The minimum age for car rental is 24 years and the maximum is 70 years.

Question: What documents will I need when picking up the rental car?

The documents requested by the driver upon pick-up of the car are the driver's license, credit card and passport or identity card. All of the above should display the driver's name. The driver's license of the leased car must have been issued at least one year before the rental date. Without the above documents, the lease cannot be carried out.

Question: Can I rent a car using the driver licence I use in my country?

The driver must either be a holder of a driving license issued by a European Union country or holder of an International Driving License. The International Driving License must be accompanied by the driver's license of the country of the driver of the car.

Question: What is the process of pick-up and delivering the vehicle?

Vehicle Pick-up:

Upon pick-up of your car, a rental agreement is signed and a check is made by the customer and a representative of our company. Existing damage or damage is agreed upon and noted on the contract before signing.

Vehicle Delivery:

During the delivery (return) of the vehicle, the car is checked by the customer and our company representative. New damages or damages (no matter who caused them) are paid on the spot by the contracted driver of the vehicle. The amount of the damage is calculated by the responsible employee of our company and is taken into account with the insurance cover selected on the day of pick-up.

Question: Can someone else drive the rental car?

The rental car is normally insured only for the person making the rental. If you want others to drive the car, must be added to the Rental Agreement. The additional driver is free.

Question: Is there a mileage limit?

Car4U offers customers unlimited mileage on the island of Andros.

Question: What are the payment methods?

The tenant can pay by cash, credit card, debit or bank deposit. No amount is deducted from your card for rental vehicle warranty. Providing a credit card to guarantee to rent, even if paying in cash is mandatory for security reasons.

Question: Do I need to make a deposit to complete my reservation?

In order to complete any reservation, an advance deposit of 30% of the total amount must be made.

Question: Can I extend the rental during its term?

This is possible by contacting our office immediately and if the vehicle is available for the days you want.

Question: How can I cancel my reservation?

If you wish to cancel your reservation you can either call us at our office or send us an email. We will let you know if there are any cancellation fees.

Question: What happens if I return the vehicle with some delay?

In case of delayed return of the car, please call us. The same condition applies to any delay in delivery.

Question: What will I do if I need road assistance?

In the event of a mechanical breakdown or an accident, you should call us immediately to assist you with the necessary instructions and guidance.

Question: Can I smoke in the car?

Smoking is strictly prohibited in all vehicles of our company. There is a special cleaning charge for the tenant if the returned vehicle requires special care to eliminate any smoke indications.

Question: Can I take my dog or cat in the car?

Pets are not allowed, except in special cases, only in certain vehicles (such as guide dogs or service dogs) that require Car4u's written permission.

Question: Where can I park?

You can park at Car4u's private car park, located in Batsi. There is public parking throughout the island and its free.

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